Reservation Agent | Buffalo Marriott HARBORCENTER

SHANER OPERATING CORPORATION • Buffalo, NY • 2h ago

Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline. Shaner Hotel GroupShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Handle guest complaints ensuring guest satisfaction.Adhere to payment, cash handling and credit policies/procedures.Generate, print, and distribute daily reports to designated departments/personnel.Maintain complete knowledge at all times of:o All hotel features/services, hours of operation.o All room @types, numbers, layout, decor, appointments and location.o All room rates, special packages and promotions.o Daily house count and expected arrivals/departures.o Room availability status for any given day.o Scheduled daily group activities.o Yield management strategies that are in place.o Hotel and departmental policies and procedures.Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.Sell the best rated room to meet the guest's needs; maximize rate for all reservations.Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.Verify all reservation information with caller to ensure accuracy.Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.Assist in Front Office areas as assignedResponsibilities:Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner.Qualifications: High school graduate or equivalent.Minimum one year customer service experience; previous hotel experience preferred.Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.Computer experience preferred.Bilingual English/Spanish a plus.Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-timePay: $17 per hourWork Location: In person,Benefits: Health insurancePaid time off8 Paid holidaysMarriott Hotel Discounts2 Complimentary night hotel stays per year at any Shaner Hotel property1 Complimentary meal per shift wo

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